Toura

Support

A question, a bug or an idea? Write to support@toura.dev – we usually reply within a few days. You can write in English, German, French, Italian or Spanish.

Language: DE · EN

Helpful for bug reports: iPhone model, iOS version, app version (shown under “About the app”) and what you were doing. A screenshot often helps most.

Frequently asked questions

Why does the live ranking differ from the official one?

The official ATP and WTA rankings are published on Mondays. The live ranking keeps calculating: points from tournaments being played right now are added, and points from the same tournament last year drop off. On the Monday after the tournament both should match again. Small differences are possible, e.g. due to special rules (protected rankings after injury, mandatory tournaments) or when results arrive late.

How up to date is the data?

Matches in progress in the Live tab and in the draw are reloaded every minute while the page is open. The live ranking uses results that are at most about 30 minutes old. Pull down to refresh. The data comes from an external provider; occasionally it arrives late or is missing.

Why are Challenger and ITF tournaments missing?

The app focuses on ATP and WTA Tour events (Grand Slams, 1000, 500 and 250 tournaments), where the points for the top of the rankings are earned.

I don’t get any notifications.

Check in the app under “About the app” that notifications are on, and in the iPhone settings → Notifications that the app may send them. Notifications are only sent for players you have marked as favourites with the star. Currently the app checks for changes when it loads the ranking – that is, when you open it.

The app says “No internet connection” or “Request quota used up”.

Without internet the app shows the last saved data. “Try again” reloads as soon as you are back online. “Request quota used up” means the app has used up the allowed requests to the data provider for the moment; the message tells you when new data will be available again. Please let us know if this happens often.

Can I turn off vibrations (haptics)?

Yes: tap the logo at the top → “About the app” → Haptics.

How do I delete my data?

Favourites and settings are stored only on your iPhone. Deleting the app removes them. We do not store any data about you – see the privacy policy.

Note

Toura is an independent app and is not affiliated with the ATP Tour, WTA, ITF or any of the tournaments shown. All trademarks belong to their respective owners.